Customer service survey participant wins hamper

Published on 21 December 2017

Samantha Dutch from Serpentine has won a hamper of local produce after providing her thoughts around Council’s customer service.

Ms Dutch was presented with the prize by Loddon Shire Mayor Councillor Cheryl McKinnon at Council’s December meeting.

Ms Dutch entered the raffle after completing a survey regarding Loddon Shire’s customer service. The survey, responded to by 124 residents, will help inform the Shire’s draft Customer Service Strategy and Charter.

Residents of Loddon Shire were also invited to attend a community workshop to provide their ideas around Council’s customer service and how it could be improved. Workshops were held in Pyramid Hill, Boort, Wedderburn, Inglewood and Tarnagulla.

Surveys also took place at a number of community events including the Tarnagulla Strictly Vintage Fair, Boort Agricultural Show, Wedderburn Open Gardens, Pyramid Hill Fiesta and Inglewood Alive festival.

Loddon Shire Council Chief Executive Officer Phil Pinyon said the surveys and community workshops had provided valuable feedback about how Council could improve the customer experience.

“On behalf of Council, I’d like to thank our residents for providing their thoughts on Council’s customer service,” Mr Pinyon said.

“Among the feedback has been preferred ways that our community would like to receive information from Council, when and why people contact Council, and satisfaction regarding the different aspects of Council’s service.

“All this information will now help the preparation of the draft Customer Service Strategy and Charter, which is currently underway.”

The draft Customer Service Strategy and Charter is anticipated to be released for public comment in February 2018.